Outdated firmware on your NVR/DVR can cause internal indexing bugs. Visit the manufacturer's official website, download the matching firmware for your specific model, and update the unit.
If you can view live feeds but cannot query archives, your user profile permissions may be restricted. Outdated firmware on your NVR/DVR can cause internal
The recorder has reached its maximum concurrent playback or streaming connections. The recorder has reached its maximum concurrent playback
: Ensure the account logged into SmartPSS has the necessary Playback rights . You can verify this by logging in with an administrator account on the NVR and checking the Accounts menu to edit specific profile permissions. Technical Troubleshooting Outdated firmware on your NVR/DVR can cause internal
Troubleshooting: "Failed to Start Playback NETSDK Returns Error" in SmartPSS Exclusive
or recorder interface; reformatting the card or replacing the drive often resolves the issue. Permission Conflicts
In the NVR settings, ensure "Camera Time Sync" is enabled so the NVR pushes its time to all cameras. 2. Run as Administrator Smart PSS Error Help | IP Cam Talk